CUSTOMER SUPPORT AND SOLUTION CONSULTANCY

By logging into Adigitrans support, our customer support system will help you to keep track of the information about the created support ticket list and the processing progress. For users who do not have an account you can send questions directly to us for quick support. Customers can use the following support forms:


  1. Email: Sending an email to request technical support to: Contact@adigitrans.com
  2. Access our customer care system at: http://support.adigitrans.com
  3. Contact us via Live Chat on the website.

SUPPORT INFORMATION BY GEOGRAPHICAL REGION

  1. Hanoi - Vietnam: AASC Building, No. 01, Le Phung Hieu, Trang Tien, Hoan Kiem, Hanoi.
  2. Ho Chi Minh City - Vietnam: AASC Office, 3rd Floor, Galaxy 9 Building, No 9 Nguyen Khoai, Ward 1, District 4, Ho Chi Minh City.

In the event of no prior agreement, assistance in other geographical areas may insicting costs in the event of Adigitrans's assistance at the client's office.

SECURITY AND COMMITMENT TO SERVICE QUALITY

Adigitrans will implement security measures to ensure that access to your User Content is available to authorized persons. However, there is no password protection and data recovery system that is completely impenetrable. While we strive to ensure that all data on the website is secure, you acknowledge and accept that unauthorized third parties may access, view, copy, modify and distribute the data. data and files you host on the website or through the service.

Adigitrans will provide technical support to account holders of the Services and Software we provide or provide on behalf of a third party. To receive technical support from us, users can request support by contacting Adigitrans using the helpdesk feature at http://support.adigitrans.com. The user should describe the nature of the problem to be solved as well as provide information about the user (name, address, etc...).

We will use reasonable efforts to respond to such requests in a timely manner. Users will cooperate with us when seeking technical support services by providing necessary information to assist Adigitrans in diagnosing or resolving problems.

Although we cannot guarantee that every technical support issue will be resolved, Adigitrans will make reasonable efforts to perform technical support services in a professional manner.